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Waiting List Management

Waiting List Management

There are a number of ways to configure the waiting list.  On one end of the spectrum, some libraries choose not to use a waiting list.  Patrons simply go to the front desk for staff computer assignment.  Other libraries choose to let the waiting list do everything.  That's what we'll outline here.  So, assume we have a brand new patron that has not used the system before.

 

How It Works

  • A patron enters their name at a waiting list workstation.
  • Optionally, the waiting list checks restrictions that have been defined.  These restrictions might be based on fines or date of birth.  People with restrictions are redirected  to the front desk.
  • If a computer is available, the patron is directed to the appropriate workstation.  If not, they are added to the waiting list for later assignment.
  • Upon arrival at the assigned workstation the patron will have to accept the library's acceptable use policy to activate the workstation.
  • A timed session begins.
  • Sessions are tracked by staff and administrators via the console program.

Benefits

  • Enforcement of library policy regarding computer use.
  • Savings in staff time to manage the computers.

Other Optional Points Of Interest

  • The system can generate and use barcoded guest tickets.
  • The system can assign PIN numbers to sessions,
  • The system supports running a display panel to show announcements.
  • Audible queues can be setup to let people know when an assignment has been made.
  • Limit access to patrons only or allow everyone (and all configurations in between).